Shipping policy

Same-Day Delivery Policy

General:

  • To ensure same-day delivery, orders must be placed before the following cut-off times:
    • Weekdays: 1:30 PM
    • Saturdays: 11:30 AM
  • Orders placed after the cut-off time will be delivered on the following business day.

Delivery Types:

  • Schools & Businesses:
    • Order Cut-off time: 10:00 AM
    • Deliveries will be made before 5:00 PM.
  • Residences:
    • Cut-off time: 1:30 PM (Weekdays), 11:30 AM (Saturdays)
    • Deliveries will be made by 7:00 PM.
  • Rural Deliveries:
    • Cut-off time: 1:30 PM (Weekdays), 11:30 AM (Saturdays)
    • Please note that rural deliveries may take longer to deliver depending on the remoteness of the location.

Exceptions to Cut-Off Times:

  • We will do our utmost to accommodate same-day delivery during these periods, but delays may occur.
  • Same-day delivery cut off times can't be guaranteed on the following dates:
    • Mother's Day
    • Easter
    • Christmas
    • Valentine's Day
    • Other peak periods or busy days.

Delivery Instructions:

  • Please provide accurate and complete delivery details to facilitate a smooth delivery.
  • If no one is available to receive the order at the door:
    • The flowers may be left in a safe place (e.g., porch, covered area) at the driver's discretion.
    • For secure apartments, the courier will attempt to leave the flowers at the door. If this is not possible, the flowers may be left in the foyer or mailroom.
  • You can provide further instructions for delivery in the "Special Instructions" message during the order process.

Re-delivery Fee:

  • A re-delivery fee of $14 may apply if the order cannot be delivered due to incorrect information provided by the customer or circumstances beyond our courier's control (e.g., incorrect address, no access to the property).